Welcome to The Kiln house (referred to us "we", "our", or "us"). By accessing our website (thekilnhouse.in) or purchasing from us, you agree to the terms below. Please read them carefully before using our services.
1. General:
By using our website or making a purchase, you acknowledge that:
a) You are at least 18 years old, or using the site under an adult's supervision.
b) You agree to follow all our policies including privacy policy, Refund policy and shipping policy.
2. Product Information:
We aim to display all products details as clearly and accurately as possible.
Please note:
a) All ceramic pieces may have slight variation in colour, texture or shape due to handmade or artisanal production.
b) Production images may look slightly different due to lighting or screen setting.
c) Measurements are approximate
These variations are not defects -they make each piece unique.
3. Pricing & Payments:
a) All prices are listed in INR
b) Prices may change without prior notice
c) Payment must be completed at checkout through secure methods available on our site.
d) We do not store or access your payment card details; they are handled secured by payment gateways(Razor-pay/UPI/etc:)
4. Order Confirmation:
Once order is placed:
a) You will receive a confirmation email/SMS with the order details
b) Orders cannot be edited once processed.
c) We reserve the right to cancel or refuse any order if suspect fraud, incorrect, payment or misuse.
5. Shipping:
By placing an order, you agree to our
Shipping policy.
Key points:
a) Shipping times may vary based on location, courier delays, or high-volume seasons.
b) Once dispatched, tracking details will be shared
c) We are not responsible for delay caused by courier companies.
6. Returns, Refunds & Replacements:
By shopping at The kiln House, you agree to our Refund Policy.
Important Points:
a) We do not offer returns for change of mind.
b) Replacements are only provided for damaged items reported within 24 hours of delivery with un-paused unboxing video proof.
c) No replacements/refunds for incorrect address or failed delivery due to customer unavailability.
7. Intellectual Property:
All content on this website-including product photos, logos, text, videos.graphics and designs- is the property of The Kiln house.
You may not:
a) Copy
b) Repost
c) Resell
d) Use our content for commercial purposes without permission.
8. User Responsibilities:
By using the website, you agree that you will not:
a) Misses the site.
b) Engage in fraudulent activity
c) Attempt to harm our website, brand or services
d) Post misleading or offensive reviews.
9 Third-Party Links:
Our website may contain links to external sites. We are not responsible for:
a) Their Content
b) Their Policies
c) Their practices
Users accessing third-party links do as at their own risk.
10. Limitation of Liability:
The kiln House is not responsible for:
a) Any loss, delay. misuse, or damaged caused by courier services.
b) Any allergic reactions or misuse of the product
c) Any indirect or accidental damages that arise from using website or products.
Our maximum liability shall not exceed that amount paid for the product.
11. Changes to Terms:
We may update this Terms & Conditions page at any time:
Customers are encouraged to check this page regularly. Continued use of the website indicates acceptance of updated terms.
12. Contact Us
If you have any questions about the Terms & Condition:
Email: thekilnhouse25@gmail.com
Instagram: thekilnhouse.in
Address: Sector-15,Rohini, Delhi-110089
