At The Kiln house, we value your trust. When you shop with us, you are just buying a product-you're becoming a part of our little creative family. This privacy policy explains how we collect, use and protect your personal information when you visit or make a purchase from our website(thekilnhouse.in)
1. Information We Collect
We collect certain information from you to provide a smooth and secure shopping experience.
a) Personal Information
When you place an order or create an account, we may collect:
1. Name
2. Phone number
3. Email address
4. Billing address
5. Shipping address
6. Payment details (processed securely through shopify/your payment gateway; we do not store card details)
b) Device Information
When you visit our website, we automatically collect:
1. IP address
2. Browser details
3. Pages Viewed
4. Time spent on the site
5. Basic analytics data to improve customer experience
c) Order Information
Details of items purchased, order history, and communication related to your order.
2. How we use your Information
We use your information to:
a) Process and deliver your orders
b) Communicate updates (order confirmation, shipping updates, support messages)
c) Improve our store experience and product offerings
d) Prevent fraud or misuse
e) Send Promotional emails/SMS(only with your consent-you can unsubscribe anytime)
3. Sharing Your Information
We do not sell your personal information.
We only share your data with trusted service providers to complete your purchase:
1. Shopify (website platform & secure checkout)
2. Payment gateways (Razor-pay/PayPal/UPI/etc:)
3. Courier & logistics partners for delivery
4. Analytics tools (like Google Analytics) to improve website experience
Every partner we work with follows strict data-protection measures.
4. Cookies
We use cookies to:
1. Remember your cart
2. Improve website speed
3. Understand browsing behaviour
4. Personalise your shopping experience
You can disable cookies anytime through your browser settings.
5. Data Security
Your personal information is kept safe using:
1. Encrypted payment processing
2. Secure Shopify serves
3. Limited access to necessary staff only
No method is 100% perfect, but we take all reasonable steps to keep your data protected.
6. Your Rights
Depending on your location, you may have the right to:
1. Access the personal information we hold
2. Correct or Update your details
3. Request deletion of your data
4. Opt out of marketing communication
Just email us at (thekilnhouse25@gmail.com)
7. Retention of Date
We retain order & customer information for our business records unless you request deletion. financial data be retained as required by law.
8. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy policies or content.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our business or legal requirements. The "Last Updated" date will be changes accordingly.
10. Contact us
If you have any question about this privacy policy or how your information is handled, you can reach out to us:
Email: thekilnhouse25@gmail.com
Address: Rohini, Sector-15. Delhi-110089
Instagram: thekilnhouse.in
