What products does The Kiln House sell?
The Kiln House offers a range of handcrafted ceramic items including mugs, cups, bowls, and plates designed for everyday use and gifting.
Are the products handmade?
Yes. Each ceramic piece is crafted with artisan techniques, so slight variations in colour, shape, texture, or size are normal and part of the handmade charm.
How do I care for my ceramics?
- Use gently — ceramics can chip if bumped.
- Safe for microwave and dishwasher use.
- Clean with mild detergent and soft sponge (avoid harsh scrubbers).
- Rinse soon after use to prevent stains; lemon juice or vinegar can help remove tea/coffee marks.
Do you offer free shipping?
Yes — free shipping is typically available on orders above ₹1000
How long does delivery take?
Delivery is usually7–10 days, depending on location and courier performance. Delays can happen during busy seasons.
What if my order arrives broken or damaged?
The Kiln House provides replacements/refunds for items damaged in transit. You must report damage within 24 hours of delivery with unboxing video proof to qualify.
Can I return an item if I change my mind?
Absolutely, we allow return for change of mind within 2 Days of item delivered. Just note that return shipping is at your cost, plus any price difference for a higher value exchange, and the item must arrive undamaged.
What if I entered the wrong address or missed delivery?
The company doesn't provide refunds or replacements for incorrect address details or missed deliveries due to customer unavailability. In case of missed delivery, please reach out to us on time.
How will I know my order is confirmed?
After placing an order, you will receive an order confirmation via email with order details. And once Order dispatched we will share the Order Tracking Number to your provided Phone Number via WhatsApp.
What payment methods are accepted?
Payments are handled securely at checkout — typically via standard gateways (e.g., Razorpay, UPI, cards). The site does not store your card details.
Is tracking available for shipped orders?
Yes. Once your order is dispatched, you will receive tracking details to follow your shipment.
Can I use products for food and beverages?
Yes. Our ceramics are food-safe and suitable for daily use with drinks and food.
Why do pieces look slightly different?
Since each product is handcrafted,variations in glaze, texture, shape or size are natural and celebrated as signs of craftsmanship — not defects.