Terms & Conditions

Welcome to The Kiln House. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

The Kiln House reserves the right to update, modify or replace these Terms & Conditions at any time. Any changes will be effective once published on this page.

By continuing to use our website after changes are published, you agree to the updated Terms & Conditions.

2. Products

The Kiln House specialises in ceramic products. Due to the nature of ceramic manufacturing, products may have slight variations in colour, texture, glaze, shape, finish and dimensions.

These variations are normal characteristics of ceramic products and should not necessarily be considered defects.

Product photographs are intended to represent the product as accurately as possible. However, colours may appear slightly different depending on your screen, lighting and device.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after your order has been placed, we will contact you and provide an appropriate resolution, which may include a replacement, alternative product or refund.

4. Pricing

All prices displayed on our website are in Indian Rupees (₹).

Prices may change without prior notice. The Kiln House reserves the right to correct any pricing, description or technical errors on the website.

If an order is placed at an incorrect price due to a technical or typographical error, we may cancel the order and provide a refund for any payment already made.

5. Orders & Payment

An order is considered confirmed once payment has been successfully received and an order confirmation has been issued.

The Kiln House reserves the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent transactions

• Incorrect customer information

• Technical errors

• Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the applicable amount will be refunded.

6. Shipping & Delivery

Orders will be shipped to the address provided by the customer at checkout.

Customers are responsible for ensuring that their delivery address, phone number and other contact details are accurate.

Delivery timelines provided on our website are estimates and may vary due to courier delays, weather conditions, public holidays, operational issues or circumstances beyond our control.

The Kiln House is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Please refer to our Shipping Policy for detailed information regarding delivery.

7. Damaged Products

Ceramics are fragile products and may occasionally be damaged during transit despite careful packaging.

If your order arrives damaged, please refer to our Returns & Refunds Policy and contact us within the specified time period.

An unboxing video and clear photographs may be required to process a damage claim.

8. Returns & Refunds

Returns, exchanges and refunds are subject to our Returns & Refunds Policy.

Please review that policy before placing your order.

9. Cancellations

Cancellation requests must be made before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

10. Promotional Offers

Discount codes, promotions and offers may have specific terms, validity periods, minimum order values or product exclusions.

Unless otherwise stated, promotional offers cannot be combined.

The Kiln House reserves the right to modify or withdraw any promotional offer at any time.

11. Intellectual Property

All content available on The Kiln House website, including but not limited to photographs, product images, logos, graphics, designs, text, videos and other materials, is owned by or licensed to The Kiln House.

No content may be copied, reproduced, modified, distributed or commercially used without prior written permission.

12. Website Use

You agree not to use our website for unlawful purposes or attempt to interfere with the operation, security or functionality of the website.

13. Limitation of Liability

The Kiln House will make reasonable efforts to ensure that the information provided on the website is accurate.

However, we will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, natural events, technical failures or other unforeseen circumstances.

14. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable courts in India.

15. Contact

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.

The Kiln House