Privacy Policy

At The Kiln House, we respect your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Payment-related information required to process your transaction

• Information you provide when contacting us

• Website usage and technical information

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Send order confirmations and updates

• Respond to customer support requests

• Process returns, refunds and exchanges

• Improve our website, products and services

• Prevent fraud and unauthorised transactions

• Send promotional or marketing communications where permitted and where you have opted in

3. Payment Information

Payments may be processed through third-party payment providers.

The Kiln House does not intentionally store your complete card, banking or other sensitive payment credentials on our own systems.

Payment information is handled according to the policies and security practices of the applicable payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and provide a better shopping experience.

Cookies may also be used by third-party services such as analytics, advertising or social media platforms integrated with our website.

You may be able to manage cookie preferences through your browser settings.

5. Third-Party Services

We may use third-party services for purposes including:

• Website hosting and ecommerce

• Payment processing

• Shipping and delivery

• Analytics

• Marketing

• Customer communication

These third parties may process information according to their own privacy policies.

6. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about new launches, offers, products and other updates.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.

7. Data Security

We take reasonable measures to protect the information we collect against unauthorised access, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining business records, complying with legal obligations and resolving disputes.

9. Your Information

Depending on applicable law, you may have rights regarding the personal information we hold about you.

If you would like to request access, correction or deletion of your information, please contact us using the details provided on our website.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

12. Contact Us

If you have questions regarding this Privacy Policy or how we handle your information, please contact The Kiln House using the contact details provided on our website.

The Kiln House